General hotel policies

  1. The hotel is designed for the temporary residence of the term agreed by the hotel.   After the expiration of the agreed period resident is obliged to release a room.  If desired to extend the period of residence it is necessary to inform the administrator of the hotel no later than 4 hours before check-in time - 12:00 local time.

  2. The hotel mode is day-and-night.

  3. Room is available for Guest with the full cost payment of the room upon presenting of identity document.

  4. Payment for residing is charged according to a common check-out time - from 12:00 the current day, local time. Check-in is at 14:00 local time. Check-out is at 12:00 and means that you have to leave a room, give the keys and pay for all accounts by this time.
  5. On the reduction of the period of rent administration must be notified no later than 24 hours before departure in writing. In the absence of a notification the hotel is entitled to retain an amount equal to the cost of day-and-night in the hotel.
     
  6. On your request unauthorized persons may be in the hotel from 7-00 a.m. to 11-00 p.m. if registered on the basis of the identity document.

  7. The Guest should:
    • observe the established hotel policies;
    • observe cleanliness;
    • strictly follow the rules of fire safety;
    • close the taps, windows, turn off the lights, TV when leaving the room;
    • compensate the damage in case of loss or property damage in accordance with the law, according to the price list.
    • leave the room key the Administrator if going out the hotel;
    • check-out at the end of residence.

  8. Hotel staff is not responsible for children left without parental care or accompanying persons.

  9. In the hotel is prohibited:
    • the presence of unauthorized persons not residing at the hotel in the room after 11 p.m., without the consent of Administration;
    • to pass the keys to outsiders;
    • to store bulky items, flammable and toxic materials, weapons and ammunition;
    • to rearrange the furniture in the room;
    • to keep the animals and birds without the prior coordination with the hotel;
    • disturb the other guests staying at the hotel.
    • the hotel is non-smoking.  For smoking in the hotel penalty charge is 2,000 rubles, and for a second violation is eviction from the hotel. Ask the administrator Designated Smoking Area;

  10. The hotel management is not responsible for guests' valuables left in the room. Please use the safe located in the room for the safety of your valuables.
     
  11. The hotel management is not responsible for the operation of municipal communications (tripping the light, water, heat, etc.). In the event of such a situation, the hotel is always ready to solve the problem for the guest (to give another hotel of the same category or categories above, discount rates, etc.).

  12. In cases not covered by these rules, the administration and the guest follows the current legislation of the Russian Federation.

  13. Opinions and proposals book is on Reception desk of clients and is given on demand of guests (except persons under the influence of alcohol). Requirements and complaints are dealt with Administration immediately.

Thanks for your understanding and wish you a good rest in our hotel.