The hotel is intended for temporary residence of citizens for a period agreed upon with the hotel. Upon expiration the agreed term, the resident is obliged to vacate the room. If you wish to extend the stay inform the hotel administrator of this no later than 4 hours before checkout time - 12 hours local time time.
The hotel’s business hours are around the clock.
The room is provided to the Guest upon full payment of the cost of the room upon presentation of a document certifying personality.
Accommodation fee is charged in accordance with a single checkout time - from 12 o'clock of the current day in local time. Check-in at the hotel at 14:00 local time. Departure from the hotel (check out) is carried out according to international rules at 11 o’clock and means that you must leave this hour numbers, hand over keys and pay off all bills.
The reduction of residence time must be notified no later than 24 hours before the planned departure to writing. In the absence of notification, the hotel has the right to withhold an amount equal to the cost of a day's stay in hotel.
At the request of the Guest, unauthorized persons can stay in the hotel from 7-00 to 23-00, subject to registration on the basis of identity document.
- comply with the hotel’s policies;
- keep clean;
- strictly observe fire safety regulations;
- when leaving the room, close the water taps, windows, turn off the lights, TV;
- indemnify in case of loss or damage to hotel property in accordance with current legislation, according to the price list.
- leaving the hotel, the guest must leave the key to the room with the Administrator;
- at the end of your stay, rent a room.
The hotel employees are not responsible for children left unattended by parents or accompanying persons.
The hotel is prohibited:
- after 23-00 the presence in the room of unauthorized persons not staying at the hotel, without agreement with hotel administration;
- transmit keys to unauthorized persons; - store bulky items, flammable and poisonous materials, weapons and ammunition;
- rearrange furniture in the room;
- keep animals and birds without prior approval from the hotel; - violate peace of other guests staying at the hotel.
- in all rooms, toilets, corridors, hotel lobby No smoking. For smoking in A fine of 2,000 rubles will be levied on the premises of the hotel, and if the violation is repeated, the issue of eviction from the hotel will be resolved. Check the smoking area with the administrator.
The hotel administration is not responsible for the valuables of the Guest left in the room. To provide safety of valuables of the Guest. The Contractor provides a safe located in the room.
The hotel administration is not responsible for the operation of city communications (turning off the light, water, heat and other). In the event of such a situation, the hotel administration is always ready to solve the problem in favor of guest (provide another hotel of the same category or category above, discount on accommodation, etc.).
In cases not provided for by these rules, the administration and the guest are guided by the current the legislation of the Russian Federation.
The book of reviews and suggestions is located in the Customer Reception and Accommodation Service and is issued upon request Guest (except for persons who are intoxicated). Claims and complaints are considered by the administration. immediately.
Thank you for your understanding and wish you a good stay at our hotel.